Made-to-order production
Apparel is produced after an order is placed. Production time is separate from transit time. The checkout page shows the available shipping methods, prices, and current estimates for your items and destination.
Shipping and tracking
Shipping charges are calculated at checkout. Tracking is sent to the email used for the order once the package ships. Delivery estimates are not guarantees and may be affected by production volume, carriers, weather, customs, or other events outside our control.
Address changes
Review your address carefully before placing an order. Made-to-order purchases can move into production quickly and generally cannot be edited after submission. If an invalid address causes a package to be lost or returned, any refund may exclude shipping and other costs that cannot be recovered.
Damaged, defective, or incorrect items
Report a damaged, defective, or incorrect item within 30 days after the carrier marks it delivered. Use the support option in your order confirmation and include the order number, a description, and clear photos. After review, the available remedy is normally a replacement or refund.
Returns and exchanges
Because products are printed only after you order, returns and exchanges are not supported for buyer's remorse, color preference, or ordering the wrong size. Check the size guide and product details before checkout. Applicable consumer-protection rights are not limited by this policy.
Lost or delayed packages
Check tracking first. If the package is substantially past its estimate or marked delivered but missing, follow the support link in your order email so the fulfillment team can investigate with the carrier.
Order support
Your order confirmation is the fastest route to the team that can see payment, production, and tracking details. For other questions, see the Contact page. Checkout terms control if they differ from this summary.